Refund and Returns Policy for Dustprotech

Effective Date: December 6, 2024

At Dustprotech, we are committed to providing our customers with the highest quality products. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure your peace of mind. This policy outlines the steps and conditions for returning products and receiving a refund.

1. Eligibility for Returns

We accept returns for most items within 30 days of receipt, provided the following conditions are met:

  • Product Condition: Items must be unused, undamaged, and in their original packaging.
  • Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation email.
  • Exclusions: Certain items are not eligible for returns, including:
    • Custom or personalized products
    • Opened software or digital downloads
    • Clearance or final sale items

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Notify us of your intent to return an item by emailing info@dustprotech.net or calling (404) 555-9876. Please include your order number and the reason for your return.
  2. Return Authorization: Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
  3. Ship the Item: Carefully package the item and ship it to the address provided by our support team. You are responsible for the cost of return shipping unless the item is defective or damaged.
  4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method.

3. Refunds

Refunds will be issued for the purchase price of the returned item, excluding shipping charges. If the item was damaged, defective, or incorrectly shipped, we will also refund the cost of return shipping. Refunds typically take 7-10 business days to process, depending on your payment method.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@dustprotech.net. We will work with you to resolve the issue, either by offering a replacement product or issuing a full refund.

Please provide the following when contacting us about a damaged or defective item:

  • Photos of the damaged product
  • The original packaging
  • A description of the issue

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or model, please follow the return process outlined above and place a new order for the item you want.

6. Non-Returnable Items

The following products are not eligible for return or refund:

  • Opened or used products
  • Products marked as non-returnable at the time of purchase
  • Digital goods, such as software or downloadable content

7. Refund Method

Refunds will be issued to the original payment method. If you paid by credit card, the refund will be processed to the same card used for the purchase. Refunds for PayPal orders will be credited to your PayPal account.

8. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect products.
  • Original Shipping: Shipping costs are non-refundable unless the item is returned due to a defect or error on our part.

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. The effective date will be updated accordingly, and the most current version of the policy will always be available on our website.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

  • Email: info@dustprotech.net
  • Phone: (404) 555-9876
  • Address: 123 Tech Avenue, Suite 45, Atlanta, Georgia